Customer service Part II

I neglected to mention another merchant in the previous post. While shopping for a hat and haircut, we had left my computer at a shop in Cognac for repairs. It was stuck in tablet mode so the keyboard didn't work. After a few hours we returned. The technician had tried several fixes but none worked. Because he  wasn't confident of his English to correctly follow some of the prompts, he charged us a whopping zero euros because he couldn't fix it. In the U.S. it would cost $70 just to have someone look at the thing.